Returns, Warranty & Repairs

Returns & Warranty

We’re here to help! At Buckaroo, we take pride in crafting top-quality gear made from genuine Australian leather and built by skilled Australian hands. Every piece reflects the strength, reliability, and integrity of local craftsmanship. If something’s not right, let us know. We'll take care of it because we back what we make. Here’s what you need to know:

Returns & Warranty

I purchased directly from the Buckaroo US online store

Change of mind or incorrect sizing returns terms and conditions

If you have received your order and changed your mind, we can provide a store credit of the items excluding return shipping costs provided item(s) are returned within 30 days of your original order date.

If you have received your order and purchased an incorrect size, we can provide a store credit for the item excluding return shipping costs provided item(s) are returned within 30 days of your original order date.

To initiate a return, please send an email to usa@buckarooleather.com.au with your order number and item to be returned in the subject.

Please note, the following terms and conditions of our return and refund policy:

Please initiate your return within 30 days of receiving the order;
Change of mind purchases or incorrect sizing can be returned for a store credit only. This store credit can be used to purchase the correct size, or other items;
Discounted items will be credited the sale price, not the regular retail price;
Returned items must be returned in unworn and unused condition;
Return shipping costs will not be covered by Buckaroo and are the responsibility of the customer;

Warranty terms and conditions

Buckaroo provides a 12 month warranty on all Buckaroo products, beginning on the date of purchase.

If you believe your product is faulty you can contact our warranties team with any questions, via usa@buckarooleather.com.au. Please include your order number in the email subject, along with a description of the problem and a photo.

Please note any details that are incorrectly submitted or missing may impact the review process. Please be sure to double check this before submitting. Our team will review your warranty submission and get back to you within 2-3 business days regarding your claim.

If approved, Buckaroo will provide a replacement or refund the item at the customers discretion, only if the product was purchased within 12 months and is deemed to be faulty due to a manufacturing or design defect.

We will NOT issue a refund if we deem the product has been misused, neglected or tampered with which includes the following:
Repairs or modifications made to the product by any person other than Buckaroo Leatherworks Pty Ltd;
Operation of the product outside normal use;
Not taking precautionary measures to prevent damage occurring to the product;
Storing the product inappropriately;
Accidental damage or damage caused by environmental events;
Natural ageing of the product;
Damage caused by excessive heat or cold;
Normal wear and tear;
Seconds items are not eligible for warranty.

I bought direct from Buckaroo

Changed your mind? Need a different size? We're here to help!

Please follow the prompts to lodge your change of mind or incorrect size return. Once submitted, our team will review the details and get back to you within 2-3 business days. We cannot commence your warranty claim until we have all items listed below:

Proof of purchase
Photos of the product showing it in as-new condition. Please take this outdoors or in a naturally lit room on a neutral background. We require clear hi-res images of the entire product on plain background.
Complete the form entirely.

I agree

We're here to help! Please fill out the form to lodge your warranty claim.

Once submitted, our team will review the details and get back to you within 2-3 business days. We cannot commence your warranty claim until we have all items listed below:

Proof of purchase
Photos of the product showing the defect clearly. Please take this outdoors or in a naturally lit room on a neutral background (concrete/table/bench).
1. We require clear hi-res images of the entire product on plain background.
2. Clear photos of the issue for warranty (1-2 photos)
Complete the form entirely.
Please acknowledge that you have read the warranty terms and conditions.

I agree

Name *

Email *

Area code Phone *

Order number *

Product model *

Date of purchase *

Detailed description of the issue *

Upload photos *

Drop files here or

Allowed formats: JPG, PNG, PDF, HEIC (Live photos)

I confirm the information provided is accurate, all images are appropriate and comply with the Buckaroo warranty returns policy.

Thanks for taking the time to submit your claim form.

We're committed to getting you a resolution asap.

You will receive an email confirmation shortly and our team will be in touch with the outcome within 2-3 business days.

Your ticket associated to this claim submission is:

Need a Buckaroo product repaired? We're here to help!

Please complete the Buckaroo Repair Assessment Form, providing all the necessary details and clear photos so we can accurately evaluate your item.

Description of the repair
Photos of the product showing the defect clearly. Please take this outdoors or in a naturally lit room on a neutral background (concrete/table/bench).
1. We require clear hi-res images of the entire product on plain background.
2. Clear photos of the issue for warranty (1-2 photos)
Complete the form entirely.
Please acknowledge that you have read the warranty terms and conditions.

I agree

Name *

Email *

Area code Phone *

Product model *

Reason for repair *

Detailed description of the issue *

Upload photos *

Drop files here or

Allowed formats: JPG, PNG, PDF, HEIC (Live photos)

Notes

I confirm the information provided is accurate, all images are appropriate and comply with the Buckaroo repairs policy.

Thanks for submitting your Buckaroo products for repair assessment.

You will receive an email confirmation shortly and our team will be in touch with the next steps within 2-3 business days with a resolution.

Your ticket associated to this submission is:

I bought from a reseller

For Buckaroo product returns from an authorised Buckaroo re-seller please refer to store's returns policy.

Please note that returns policies vary from store to store.

Buckaroo provides a 12-month warranty on all products.

If you believe your product is faulty, please return the item in person to the store of purchase.

For all products purchased through an authorised Buckaroo reseller, Buckaroo cannot process a warranty claim directly with you. You must return the item in person to the store where it was purchased, and the reseller must process the claim.

Return to store of purchase with receipt of purchase.
The store can provide a replacement or refund for the product at the customers discretion if the product was purchased within 12 months and is deemed to be faulty due to a manufacturing or design defect only.
The warranty request must be approved by Buckaroo in partnership with the reseller.

Need a Buckaroo product repaired? We're here to help!

Please complete the Buckaroo Repair Assessment Form, providing all the necessary details and clear photos so we can accurately evaluate your item.

Description of the repair
Photos of the product showing the defect clearly. Please take this outdoors or in a naturally lit room on a neutral background (concrete/table/bench).
1. We require clear hi-res images of the entire product on plain background.
2. Clear photos of the issue for warranty (1-2 photos)
Complete the form entirely.
Please acknowledge that you have read the warranty terms and conditions.

I agree

Name *

Email *

Area code Phone *

Product model *

Reason for repair *

Detailed description of the issue *

Upload photos *

Drop files here or

Allowed formats: JPG, PNG, PDF, HEIC (Live photos)

Notes

I confirm the information provided is accurate, all images are appropriate and comply with the Buckaroo repairs policy.

Thanks for submitting your Buckaroo products for repair assessment.

You will receive an email confirmation shortly and our team will be in touch with the next steps within 2-3 business days with a resolution.

Your ticket associated to this submission is:

I work for a reseller

We're here to help you and your customer!

Please fill out the form below to lodge your warranty claim. Once submitted, our team will review the details and get back to you within 2-3 business days. We cannot commence your warranty claim until we have all items listed below:

Customer proof of purchase
Store PO/Invoice # associated with this product SKU*
Photos of the product showing the defect clearly. Please take this outdoors or in a naturally lit room on a neutral background (concrete/table/bench).
- We require clear hi-res images of the entire product on plain background.
- Clear photos of the issue for warranty (1-2 photos)
Complete the form entirely.

I agree

Customer Name *

Product model *

Staff Name *

Store Name *

Store Email *

Your stores Buckaroo Purchase Order (#number) associated with this product SKU *

If a number is not submitted, this will impact the timeframe for credit and this claim.

Detailed description of the issue *

Upload photos * This claim requires your customer proof of purchase, a clear photo of the entire product, and a second photo showing the issue being claimed against.

Drop files here or

Allowed formats: JPG, PNG, PDF, HEIC (Live photos)

I confirm the information provided is accurate, all images are appropriate and comply with the Buckaroo warranty returns policy.

Thanks for taking the time to submit your claim form.

We're committed to getting you a resolution asap.

You will receive an email confirmation shortly and our team will be in touch with the outcome within 2-3 business days.

Your ticket associated to this claim submission is: