FAQs

Need help with your Buckaroo order, product or more? Our FAQs are packed with information to help you find your correct size, the right product and plenty more!

If you’re still stumped - ask us anything at the bottom of the page.

FAQs

Product

Where are Buckaroo products made?

We design and manufacture all our products from our factory in Bellambi, New South Wales, Australia. Always 100% Australian made!

What size belt should I order?

Buckaroo sizing is original and tailored to our Tool Belt design. To find your perfect fit, please see our in depth ‘how to’ guides to ensure that you purchase the correct size.

Can you make custom sizes for belts?

We offer a broad range of sizes in our Buckaroo Tool Belts from 30”- 46”, but if you require a size that is not on this site, please email usa@buckarooleather.com.au

I’m big and tall, any tips for sizing?

Throughout the years we have gained considerable experience when sizing people for Buckaroo Tool Belts. We acknowledge the sensitivities around body image and weight and want to make sure that everyone feels comfortable when wearing a Buckaroo Tool belt. We have trialled and tested our sizing guides with a range of body types and heights. 

Our findings in doing so have been that women’s navels (belly button) end up sitting right behind the belt tip at front, whereas for men, the navel ends up sitting above the belt tip at front.

  1. Buckaroo highly recommends wearing braces for all Tool Belts.
  2. If you have a rounded body type or belly and are unsure where to measure because your belt normally sits lower on the hips, be sure to continue measuring as described in our ‘How to Accurately Measure for Your Buckaroo Tool Belt’ guide. Our tool belts are thick and need to sit firmly on the contours of your body to support your lumbar (lower back).

Through testing, we have found that any weight around your stomach and hips will shift once the belt is fastened. Therefore, when measuring yourself according to our guide, you should subtract approximately 30 mm (1.2 inches) from your overall measurement. This adjustment accounts for the weight shift and provides a more accurate fit.

It may feel awkward at first in this position (nearest to your navel); however, we can assure you that this is the safest placement. Remember that the tool belt is yet to be worn in, and over time it will become even more comfortable.

Quick! What are the differences between the Buckaroo Tool Belt range?

I want extra lumbar support. See the Signature Back Support Tool Belt.

I don’t need extra lumbar support. See the All-Rounder Tool belt.

Aside from the lumbar support is there any functionality change between the All-Rounder and the Signature Back Support Tool Belt? The only functional difference is that the Back Support has two D-rings, while the All-Rounder has one.

Why are Buckaroo Tool Belts worn so high?

Buckaroo Tool Belts are designed around activating and using your larger abdominal muscles to stabilise the trunk. Our belts work to stabilise the spine, providing lower back protection to enable safer bearing of weight throughout the day. For more information, please size our ‘How to accurately size for a Buckaroo Tool Belt’ guide.

Do you make brown belts, bags and frogs?

We have made brown leather products in the past and found there was higher demand for black leather. In recent years we have released limited edition brown nail bags and frogs and will continue to do so in the future. Watch this space and stay subscribed to our Buckaroo social and email channels for those future releases.

How do I attach my suspenders?

Please see our ‘How to’ guide for attaching your suspenders onto your Buckaroo Tool Belt.

Do you make custom items or do custom work?

No, we do not make customised Buckaroo items, custom leather work, or one-offs.

What type of leather are your products made from?

Our Buckaroo leather nails bags, frogs and casual/uniform belts are all made from Australian cows. The leather is processed and tanned in Victoria before being delivered to our factory. Engineered by Buckaroo with Austanners.

Our 50mm belt tips are made from 100% cowhide leather sourced directly from our long-standing partners at NSW leather in Sydney, Australia.

 Can I make suggestions for new or old products?

Every product we have in our collection has been designed by our in-house R+D team in collaboration with tradespeople. Buckaroo is continuously exploring and developing new product solutions. We always welcome suggestions and or feedback on new or existing product lines. Please get in touch via randd@buckarooleather.com.au

What are the dimensions of your products?

Each individual Buckaroo product page has relevant product data information including dimensions. We use photography to best portray the true size of each product and utilise common tools to show tool fitment and placement. There is more than one-way to use most products, if you are an online customer with specific requirements, please contact our customer service team for further assistance. Please note, not having your specific tool in our hands will limit our ability to give a definitive response where one is required.

How do I care for my leather Buckaroo product?

Nothing better than wearing in your Buckaroo leather Nail Bags and Frogs. The leather patina that comes with age is worn as a badge of honour, of hard work and time spent. To get the most of your Buckaroo leather products, to keep them working for you, year after year, they do require some form of aftercare.

Please see our ‘How to care for’ guides to get the most out of your Buckaroo products.

Shipping

When will my order arrive?

Items purchased from buckaroobelts.us are shipped from San Diego, California.

If your order is placed before 12PM it will ship out the same business day.

If your order is received after 12PM it will ship out the next business day.

Buckaroo uses UPS and USPS as delivery partners within the United States, and the most suitable service will be selected for you at checkout.

Do Buckaroo ship internationally?

Buckaroobelts.us only ships within the United States.

If you reside outside of the United States and want to buy Buckaroo gear, please visit buckaroobelts.com

Will I have to pay any import duties or Tarrifs?

Items ordered from buckaroobelts.us and shipped within the United States will not incur any additional import duties or tariffs.

Items ordered from buckaroobelts.com and shipped to countries outside of Australia could incur import duties or tariffs. The customer will be liable for any import duties, customs and taxes levied by the country where the order is being shipped to.

We are not liable for these charges, they cannot be reimbursed or refunded by us.

Which couriers does Buckaroo use?

We use UPS and USPS for deliveries in the United States.

Shipping is free on all orders, and the most suitable carrier based on your delivery location will be selected for you at checkout.

When will I receive a tracking notification for my order?

Tracking will be sent via email once the order has been dispatched from our warehouse.

warranty & returns

Can I return my product?

Yes, if you are eligible, according to the return and refund policy. Please note that you can only return your products with Buckaroo if they were purchased from buckaroobelts.us. 

Buckaroo terms and conditions of our return and refund policy are:

  • Customer must initiate a return within 30 days of receiving the order;
  • Change of mind purchases or incorrect sizing can only be returned for a store credit. Store credit can be used to purchase the correct size, or other items.
  • All returned items must be returned in unworn and unused condition.
  • Shipping costs on returns will not be covered by Buckaroo and are the responsibility of the customer. 
  • Discounted items will be credited at the sale price, not the regular retail price.

A return can be actioned through our Returns & Warranty page.

How do I claim a warranty?

At Buckaroo, we offer a 12-month warranty on all our products. If you suspect that your product is faulty due to a manufacturing error or defect, please submit your claim via our Returns & Warranty page. 

Warranty is at the discretion of Buckaroo. Where a warranty is approved, we will provide a replacement or refund the item. A warranty will not be issued if we determine that the product has been misused, neglected, or tampered with. This includes;

  • Repairs or modifications made to the product by any person other than Buckaroo
  • Operation of the product outside normal use
  •  Excessive loading of heavy tools causing significant stretching or tearing
  • Failure to take any precautionary measures to prevent damage occurring to the product including inadequate leather care
  • Storing the product inappropriately
  •  Accidental damage or damage caused by environmental events
  • Natural ageing of the product
  • Damage caused by excessive heat or cold
  • Normal wear and tear

general

How do I get a tax receipt for my order?

If you require a tax receipt, you can download a copy of the invoice by viewing your order status in your order confirmation email.

Can I make changes to my order and how long do I have to make these changes?

Customers who purchase through the online store have the opportunity to modify or add to their order for 60 minutes after a purchase is made. During this time you can update things such as shipping address, belt size and you can even add other items. Once the time limit has been exhausted we can no longer make any changes to the order.

The customer is responsible when placing an order and must ensure;

  • you have entered shipping details correctly
  • you have selected the correct size belt as per Buckaroo size guidelines
  • cart items are correct/not doubled or multiple of the same item
  • correct currency is selected at check out
What currency is showing in the cart?

All items on buckaroobelts.us are listed in USD.

Ask a question
If it’s not in the FAQ and you still need answers, just reach out. We’re here to help - no bots, not here. Your question goes straight to our team, or you can call the factory directly during business hours.
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